CUSTOMER COMMUNICATION mANAGEMENT

Both business-to-business (B2B) and business-to-consumer (B2C) organizations use our CCM solutions to design and deliver critical business communications that are highly personalized and interactive

When it comes to winning customers, trust is one of the most important things that any industry or brand can have. And yet as recently as 2016, research shown that more than half of Americans have never trusted a financial institution enough to recommend it to friends and family.

We’d say that there isn’t one person within a Financial Services firm who doesn’t know what their customer communications should ideally be like.

Customer Communication Management Solutions

• Customer Engagement -Reduce customer confusion and customer service times | Increase impact with personalized, relevant, and targeted messaging | Ensure consistent communication across multiple channels
• Correspondence Management - Enable business users to create messages without IT intervention | Improve effectiveness with targeted messages | Ad-hoc changes in hours, not months apply governance rules to all your customer communications.
• Communications Governance - Enhance new correspondence and processes | All correspondence is managed securely and within corporate guidelines
• Billing & Statements - Reduce printing costs with consolidated, batched or distributed printing | Improve customer experience with personalize content, appearance and language | Cut mailing costs with pre-sorting and electronic document delivery
• Document Optimization - Trucks leave the dock faster | Reduce labor and error in manual handling | Advertise on your shipping documents